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Shoe station return policy9/7/2023 ![]() If a refund is due to you this will be processed via the original payment method. If there is any extra to pay we will be in touch to take payment. On receipt of the return we will send out the reserved replacement goods. Please then fill in the returns form and follow the returns advice above. If you would like to exchange goods please contact us on 020 8940 9905 and we will reserve the desired item for you. If you do return goods to our store, refunds will be processed via your original payment method. Please bring proof of purchase with you when returning items. Goods should be mailed back via Royal Mail on a second class signed for service or returned in person to our shop in Kew. The refunds can only be made to the original method of payment and using the original details supplied. In some cases, through no fault of our own, refunds may take longer. Please allow up to 2 working days after confirmation is received for the funds to reach your account. We will aim to process your returns request within 5 days of receipt and we will email you to confirm a refund or exchange. All products must be returned within 30 days of receipt in and new and unworn. Please complete the returns form which is on the back of the order form/delivery note enclosed with your parcel and enclose this with your return. Pack the item(s) securely in the original product packaging, if possible. ![]() The carriage costs for returns will be borne by the customer unless the goods are faulty. If goods are not deemed acceptable for re-sale a refund cannot be given. Please ensure that shoes are tried on a clean surface. Products must be returned unworn and undamaged in their original packaging. If you are not completely satisfied items may be returned to us within 28 days of delivery. We don’t guarantee that we will receive your returned item.We hope that you will be delighted with your purchase. If you are shipping an item over £40.00, you should consider using a trackable shipping service or purchasing shipping insurance. ![]() If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: SHOE22, 22b New Road, Porthcawl, Bridgend, United Kingdom CF36 5DN If you need to exchange it for the same item, send us an email at and send your item to: SHOE22, 22b New Road, Porthcawl, Bridgend,, GB, CF36 5DN. ![]() Also if the the item is defective or damaged. (customer will be responsible for all shipping costs). If you change your mind we will exchange it for an alternative item. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) from the NEW STATION opposite Eastbourne street and Eastbourne terrace. There is often some processing time before a refund is posted. When a Policy has existed for a period of Seven Years, a return of 25 per Cent. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You may receive a partial or no refund on used. 10 OFF Apply 10 Off 75+ Orders Using Code Visit Shoe Station and get 10 off orders worth 75+ on your cart. We will also notify you of the approval or rejection of your refund. This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging and all tags attached. To be eligible for a return, your item must be unused and in the same condition that you received it. We will be happy to exchange for a different size/colour. We cannot accept any returns or offer any refunds after 14 days. ![]() Should you change your mind or be unhappy with the fit of the shoe please return item with 14 days of purchase. ![]()
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