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Lumen apartments everett parking9/5/2023 ![]() ![]() Housekeeping service is nonexistent here. Their director kept on mentioning the complimentary upgrade, which we never asked for, but she kept on mentioning that like it was a big deal. Saying they understood it was a calculation mistake by their colleague and they were sorry for it, but I would have to pay the additional charges. They never informed me beforehand and only brought it up on the last day of our stay. They didn't seem to listen to me and charged me an extra amount which was a big shock and disappointment. Even after mentioning that I didn't ask for an upgrade but it was only given to us because our reserved apartment wasn't available. I was told to pay an extra amount because I was given a complimentary upgrade to a 3-bedroom apartment. But to our surprise, on the day of checkout, I was told I had a pending balance to settle they had no record of a complimentary first night and upgrade, and Zack wasn't available to confirm. Continuing from good things, while Zack waived off the first night charges, and later on 2nd day, he told us that because two bedroom executive apartment was still unavailable, he gave us a complimentary upgrade to a three-bedroom Skyview apartment, which was a good add-on. Still, because he waived the first night's charges as a result of the inconvenience caused to us, it was a good gesture and service provided by him to us. He put us in 2 separate one-bedroom apartments for the first night, which was inconvenient for the family. When we arrived, our reserved (2 bedroom executive apartment) wasn't available on the first night. I want to mention Zack specifically here. Proximity to Seattle downtown, lovely views (if you are staying in an apartment with the right views) 3. I had good and bad experiences, including multiple issues that I will detail one by one below. Grand Sunset Princess All Suites Resort.Barcelo Bavaro Palace All Inclusive Resort.GRAND ASTON Cayo Las Brujas Beach Resort & Spa.Hotels near Fred Hutchinson Cancer Research Center.Hotels near Cornish College of the Arts.Hotels near Fairview & Campus Drive Station.InterContinental (IHG) Hotels in Seattle.Level Seattle - South Lake Union Features.Hotels near Level Seattle - South Lake Union. ![]()
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